The Voice and Accent Training conducted by us
focuses on Accent Neutralization and teaches
the English Accent through Accent Training
so that participants are able to speak with, as well as comprehend
their international clients in a better way.
English Accent Training is of particular importance
in BPO Training, and has largely
been due to the result of globalization.
Outsourcing is generally defined as the transfer of components
or large segments of an organization’s internal infrastructure,
staff, processes or applications to an external resource. The
trend is towards outsourcing to countries where this work can
be done at lower cost to the company. India has enjoyed the benefits
of outsourcing because of its wealth of highly educated English
speakers. However, the native influence on pronunciation has interfered
with comprehension to a certain degree. Accent neutralization
training helps to increase this aspect of communication which
in turn positively impacts customer service.
This program, in which the participants learn English
pronunciation, is focused on eliminating the mother tongue
influence and developing a neutral English accent.
The effectiveness in the program lies in the systematic approach
to the training. The emphasis is placed on Phonetics and Intonation
which are the two major areas that impact accent. The language
is further understood after the participants undergo our English
Language Training.
Below are listed some of the important components of the Voice
and Accent Training workshop conducted by MMM
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