Training in this field of Accent Neutralisation has largely been the result of globalization. Initially it started out with American Accent Training but now the focus is more on Accent Neutralisation.

Outsourcing is generally defined as the transfer of components or large segments of an organization’s internal infrastructure, staff, processes or applications to an external resource. The trend is towards outsourcing to countries where this work can be done at lower cost to the company. India has enjoyed the benefits of outsourcing because of its wealth of highly educated English speakers. However, the native influence on pronunciation has interfered with comprehendability to a certain degree. Accent neutralization training helps to increase this aspect of communication which in turn positively impacts customer service.

This program is focused on eliminating mother tongue influence and developing a neutral accent. The effectiveness in the program lies in the systematic approach to the training. The emphasis is placed on Phonetics and Intonation which are the two major areas that impact accent.

Below are listed some of the important components of the Accent Training workshop: