Our program on Business Etiquette provides the participants with the awareness and confidence that is needed to deal with people from various cultures.
"Amongst the many leadership gurus, advisors and consultants considered by Merit Group, MMM stood head and shoulders above their peers; MMM develops a deep and well rounded understanding of each and every manager before building and implementing programmes to develop and guide those individuals to fulfill their leadership potential."
- Cornelius, CEO, Merit Group
"I recently attended a session on leadership at SBI Conclave in Mumbai conducted by a trainer from MMM. It was a lifetime experience, touched everybody's heart. You are a true leader - a source of never ending inspiration. Keep this spirit up. Please start writing a book which will benefit millions."
- Nilesh, Branch Manager, SBI
"When I attended the program on leadership run by MMM, the sincerity and passion of the trainer provided me the desire to increase my self-awareness and self-belief. The feedback I received helped me to understand that I had the power to achieve what I set my mind on. I tried it and it worked incredibly!
- Rajeev R. Sharan,Quantitative Analyst-Financial Markets(FM), Standard Chartered Bank
"I forget what I hear, I remember what I see and I understand what I do." - Chinese Proverb In our Outbound Training, we use the invaluable concept of experiential learning – learning through experiencing the concept – and aim at consistently helping trainees gain immediate and powerful insight into their own and their team's work styles and behaviors. There is equal emphasis place on 'outbound' as well as 'training'. Hence at the end of the program we ensure that the learning has been significant and easily transferable to everyday life.
"Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall."
- Stephen R. Covey
Is there any difference between Leaders and Managers? Should your Managers also be Leaders? In today's fast changing and unpredictable global marketplace a Manager should be a Leader – someone who leads his team and his organization. Our training equips them to not only play the role of a leader and also to don the roles of facilitators, coaches, communicators and team members.
MMM Training Solutions uses its extensive experience of working in and interacting with BPO/ITES organizations both in India and abroad. This experience has been translated into our training programs which combine experiential learning with theoretical concepts in order to enable trainees to enjoy their 'learning journey'.
BPOs gave India a significant place in global business. Our years of involvement with call centers have given us the ability to establish ourselves as a consulting company in the BPO services sector.
"Leadership is not something that you learn once and for all. It is an ever-evolving pattern of skills, talents, and ideas that grow and change as you do."
- Sheila Murray Bethel
Our Executive Development Training looks at providing senior executives with tools that stimulate and help structure one's thinking at a strategic level. High level role plays and case studies are used to challenge conventional thinking and help understand the various perspectives from which the situation can be looked at from 'out of the box'.
The training programs of MMM Training Solutions encompass a wide range of skills that are an integral and necessary part of everyday business.Read More
Over these 10 years we have done work with numerous industries. For your easy reference, we have segregated the programs according to the various industries.Read More
Use our training material and watch your career as a soft skills trainer skyrocket! Our soft skills training programs are 80% activities and 20% content.Read More
"Always give people more than what they expect to get" – Nelson Boswell.
Teaching this mind-set goes a long way in being customer-centric employees. The customer service training programs conducted by MMM Training Solutions ensures this shift in mind-set.
The article shows how a Corporate Training Provider worked with a Fortune 500 company and executed a Customer Service Intervention that aided the Company reap long-term profits. The client faced the task that their customer dissatisfaction scores were exponentially growing. After the training program, there was a marked development of more than 20% in customer service skills resulting in higher levels of customer satisfaction.
"The more elaborate our means of communication, the less we communicate" – Joseph Priestly.
Communication Skills Training gives employees the capability to fruitfully function in the responsibilities of their job but also flourish amongst their peers.
Communications Skills training programs are aimed to give managers the resources essential to help improve the transmission of data amongst their teams and mature overall Communication Company wide.
Customer Service Training – Is it Effective?
We have presentations of 18 soft skills programs that we conduct at MMM Training Solutions that you can download for free. These presentations will help you to understand our experience and quality in the area of soft skills training...Read More
"When you educate a man, you liberate a man." – Dr. Benjamin Carson.
Dr. Carson, a distinguished man of science and healing, the Director of the Pediatric Neurosurgery Division at the John Hopkins Hospital in Baltimore, talks about political correctness and how it can muzzle an entire nation. What is the point of an education if we do not voice our opinions on important issues?